Delivery FAQs

Delivery is charged at £7.99 per wine order to a single address, £4.99 if the order contains a spirit or beer product or £4.99 per gift product. Spending over £150 in single order bags you free delivery. With our Named Day delivery service you are able to select any of the shown available days for delivery for £2 extra.

We deliver anywhere in the UK, including NI, Highlands, Scottish Islands, the Isle of Man and the Scilly Isles.

If you don't live in the UK then why not send a gift to friends or relatives that do - we accept non-UK credit cards.

With our Named Day delivery service, we'll deliver WHEN you want!

Our courier delivers Monday to Friday, between 8am and 6pm. During the festive period our couriers may deliver up to 8pm.

Outside of our Named Day service, the following applies:

Orders placed before 4pm on Monday to Friday will be delivered within 1-3 working days. (If you live in the Highlands or Islands, this may take a little longer.)

Saturday delivery is available upon request. To book a Saturday delivery, select the Named Day delivery option at checkout or call our team.

Generally, we recommend allowing up to 3-5 working days for your order to arrive. Due to the general vagaries of business (the odd out of stock wine, courier issues, blizzards, ducks crossing etc.) we can't guarantee 100% that every case will arrive the next day, but you can always be assured that it's well on its way.

Most of our customers give us instructions to leave the wine in a safe place, as this is by far the easiest way to ensure you get your wine on time. If it gets stolen, we will replace it at no additional cost.

Our delivery courier is Parcelforce.

In the future, you can list a safe space in your delivery instructions to ensure your delivery is never missed. If your order has been stolen, get in touch and we will replace the lot.

For now, you should be left with either a card or a digital notification with instructions on what do do next, or follow this link to book your re-delivery: www.royalmail.com/receiving-mail/redelivery/book.

If you'd rather we do this for you, give us a call on 0343 224 1001 or email us at help@virginwines.co.uk and a member of our team will be happy to help.

If your order hasn't arrived as you expected, please contact our friendly customer service team and we will help straight away. Either call 0343 224 1001 or email us at help@virginwines.co.uk.

If your driver did a particularly good job, please let us know your comments by emailing gooddriver@virginwines.co.uk. There could be a deserving reward in it for the driver, so we would love to hear your feedback. These comments also help to continuously build a more efficient delivery system.

We proudly deliver to any postcode in the UK, except for the Channel Islands. Please see below for areas that may take a little longer.

Please allow an additional 24 hours for delivery to:
AB30-38, 41-45, 51-56, 99
DD8-10
DG7-9
FK8, 15-21
IM1-9, 99
IV1-28, 30-32, 36, 40-56, 63, 99
KA27-28
KW1-3, 5-14
PA60-61
PH10-14
TD15
TR21-25

Please allow an additional 48 hours for delivery to:
HS1-9
KW15
PA20-49, 62-78, PA80
PH17-26, 30-44, 49, 50
ZE1-3

Please allow an additional 72 hours for delivery to:
KW16-17