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If you want to buy wine from us or use our web site you can only do so on these terms and conditions, and by registering on the web site you are agreeing to be bound by them. Although they are written in small print, we hope you will agree that they are designed to be fair to you and to us. We may change these from time to time by updating this posting. Please note, calls may be monitored and recorded for training purposes.
If you buy any of our wines and you don't like a bottle, we will credit your account for the amount paid for that bottle. If you have bought a whole case of one particular wine, then we will credit your account with the price paid for the whole case, including delivery, as soon as we have collected the rest of the wine from you, provided of course that you have only drunk one bottle from the case. If you have bought a mixed case of wine to which a case discount has been applied we will credit your account with a proportion of the price you paid determined by the proportion of the case contents the wine you don't like represents.
Delivery is free for WineBank members. For non-members delivery is £7.99 per delivery address regardless of how many cases you order. So pack 'em in quick. We will deliver your wine to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles.). If you order 2 or more cases, they may not be delivered at the same time, but the delivery charge will stay the same. Auction cases are dispatched individually and each case will incur a separate delivery charge.
We deliver between 8am and 6pm Monday to Friday, excl. Bank Holidays (sendagift orders are delivered Mon-Sat) and if you ordered before 4pm, your purchase should be with you as soon as the next working day. Orders placed after 4pm on Thursday and before 4pm on Saturday will be delivered on the following Monday. Orders placed after 4pm on Saturday and before 4pm on Monday will be delivered on Tuesday.
Most of our customers give us instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. If it gets nicked, we will replace it free of charge (see Clause 1c below).
If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time.
Saturday delivery is available on request. To arrange a Saturday delivery the order MUST be placed by phone. Call 0343 224 1001 and one of our agents will place the order for you. Saturday deliveries are available between 7.30am and midday.
If you give instructions for us to leave your wine outside your house and the wine gets nicked, we will ship you another case free of charge, providing you notify us within 90 days. The replacement case must be signed for on delivery.
In the event that any of the bottles in your case are damaged, please let us know within 90 days and we will credit your account with the price you paid for the damaged bottles or a proportion of the total case price representing the proportion of the case contents which has been damaged in the event of a case of mixed wines sold with a case discount.
If you have any queries regarding delivery please contact us at firstname.lastname@example.org.
Wine is an agricultural product and runs out from time to time. If you order a case of wine, we may change some of the bottles, but we never use this as an opportunity to advertise a good wine and supply plonk. We promise that we will only ever replace up to three bottles without asking. If you ever have cause to disagree with our choice of replacements, we will give you a credit for any of the bottles that we have switched, no questions asked.
If you need to claim under our customer promise, then call us on 0343 224 1001 or notify us by email on email@example.com.
If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 0343 224 1001. At Virgin Wines, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: firstname.lastname@example.org.
This Customer Promise is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to close your account, by inactivating it, once we have met our obligations under this promise. If we do inactivate your account, and you choose to make another purchase, whether through that account or any other, then our obligation to you for any claim will be limited to your statutory rights and we will not be bound to deliver our full Customer Promise.
A corporate order is an order where the corporate customer orders 10 or more cases on the same order.
Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Virgin Wines are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Virgin Wines will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).
We accept payment from corporate customers by Switch, Visa, Mastercard, Amex, PayPal, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in Virgin Wines bank account.
|For delivery on:||Monday||Tuesday||Wednesday||Thursday||Friday|
|Order before:||3pm Saturday||3pm Monday||3pm Tuesday||3pm Wednesday||3pm Thursday|
These terms and conditions apply to members of Virgin Atlantic's flying club, buying wine from Virgin Wines. It is important that you read these terms and conditions carefully.
These terms and conditions apply to Virgin Wines Auctions. Please read these terms and conditions before placing your bid.